Privacy Policy
A legal disclaimer
Douchës & Poesjë
1. Introduction
Douchës & Poesjë is committed to protecting the privacy of our customers, visitors, and users (“you”) in accordance with the Protection of Personal Information Act (POPIA) 4 of 2013, and any applicable laws. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, order our pet products, or otherwise interact with us.
2. Definitions
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Personal Information / Personal Data: Any information relating to an identifiable, living natural person or juristic person.
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Data Subject: You—the person whose personal data is collected or processed.
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Responsible Party: Douchës & Poesjë
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Operator / Service Provider: Third parties who process data on our behalf.
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Information Officer: The person appointed by us to ensure compliance with POPIA.
3. Information Officer
We have appointed an Information Officer in terms of POPIA. You may contact:
Information Officer: Rodrigo L.
Email: info@dandp2.co.za
4. What Personal Information We Collect
We may collect the following categories of personal information:
Type of Information Examples
Identity InformationName, surname, date of birth (if needed)
Contact InformationEmail address, telephone number, shipping and billing address
Transaction & Order DetailsProducts purchased, order number, payment info (last 4 digits for card etc.), delivery details
Online / Technical DataIP address, browser type, device type, operating system, cookies & usage data
Marketing & PreferencesNewsletter subscription status, preferences, feedback, review history
5. How We Collect Information
We collect personal information:
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When you place an order or register an account.
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When you contact us via forms, email, chat, or phone.
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When you subscribe to newsletters or promotional communications.
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Automatically via cookies or similar technologies when you visit our website.
6. Purpose of Processing
We use your personal information for the following purposes:
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To fulfill your orders (processing, payment, delivery).
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To communicate with you regarding your orders, account, shipping or returns.
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To send you marketing communications, only where you have consented.
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To improve our products, website, user experience, and customer service.
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To comply with legal obligations (tax, regulatory, audit).
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Fraud prevention and security.
7. Lawful Basis for Processing
Under POPIA, we process personal data:
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With your consent, when required.
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To perform the contract with you (e.g. processing orders).
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Where necessary for our legitimate interests (improving our service, security), provided such processing does not override your rights.
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When required by law.
8. Consent
Where we rely on consent:
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We will obtain your explicit consent for direct marketing and email communications.
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You can withdraw your consent at any time by clicking unsubscribe, contacting us, or using functions on our website.
9. Sharing Personal Information
We may share your information with:
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Third-party service providers (payment gateways, couriers, marketing platforms) for the purpose of order fulfilment, payment, shipping, or marketing.
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Government or regulatory authorities when required by law.
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Our affiliates, or partners only when necessary and under suitable confidentiality or data protection terms.
We require these third parties to implement adequate security measures and to only use data for the purposes we specify.
10. Cross-Border Data Transfers
If we transfer your personal information outside South Africa (for example, to cloud services or overseas service providers), we will ensure that:
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The recipient country provides adequate protection of personal information;
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Appropriate contractual measures or other safeguards (as required by POPIA) are in place.
11. Security & Data Protection
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, damage, or disclosure. These may include:
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Encryption of sensitive data
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Secure servers and networks
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Access controls and password protections
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Regular security assessments and audits
12. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, or as required by law. Once it is no longer needed, we will securely delete or anonymize it.
13. Your Rights Under POPIA
As a data subject, you have the following rights:
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Access: request access to the personal information we hold about you.
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Correction / Rectification: request correction of inaccurate or incomplete information.
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Deletion / Destruction / Anonymisation: request that personal information be deleted or anonymised when no longer needed.
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Objection: object to processing (where applicable).
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Restriction of Processing: request restriction of processing under certain conditions.
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Right to complain: you may lodge a complaint with the Information Regulator in South Africa if you believe your privacy rights have been breached.
14. Cookies & Tracking Technologies
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We use cookies and similar tracking technologies to enhance your experience, gather analytics, remember preferences, and enable essential website functions.
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You may disable or refuse certain cookies via your browser settings. However, some features of the site may not function properly without them.
15. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
16. Changes to this Privacy Policy
We may update this Privacy Policy occasionally. When we do, we will post the new version with the updated effective date. Your continued use of our services after changes indicates your acceptance of the revised policy.
17. Contact Information
If you have any questions, requests, or concerns about this policy or how we handle your personal information, please contact:
Douchës & Poesjë
Information Officer: Jesse Adams
Email: info@dandp2.co.za